Refund Policy

Current availability

Checkout is currently closed. No real payments are accepted through this website. The following policy applies when purchases become available.

Before purchasing

Please review the supported systems, formats and trial before purchasing. Jelly Loop is a one-time software license. We do not offer an additional unconditional change-of-mind refund period beyond the rights required by applicable law and the applicable checkout terms.

This does not exclude refunds or other remedies that the law requires. Downloading or activating the software does not remove rights relating to defects or failure to deliver the product as described. Statutory withdrawal rights and any valid digital-content consent depend on your location and checkout circumstances.

Requesting a refund or product help

Email support@mirrodia.com with your order reference, checkout email, product version and a short explanation. Tell us if you were charged twice, did not receive your license, or cannot use the software on a system described as supported. Please do not send passwords, full card details or activation codes.

We aim to respond within three business days. We will review the issue and explain the available solution or refund process, taking applicable consumer rights into account. There is no shorter support-request deadline that replaces your statutory rights.

Purchases through Creem

Creem is our planned merchant of record, subject to approval and integration. For a purchase processed through Creem, any approved refund is processed through Creem to the original payment method, subject to the Creem Buyer Terms. We cannot promise a bank posting date.

If an issue remains unresolved, you can use the Creem Customer Portal linked from your receipt or contact Creem. Creem may also issue refunds under its own terms and applicable law.

After an approved refund

The right to use the refunded product ends and further activation or transfer requests for that license are rejected. Stop using the refunded license and remove its local activation credentials. A saved permanent offline credential cannot be erased immediately by a remote server; online revocation alone does not remove an offline copy.